Dora is Medora's AI pharmacy technician — and the front end of an operating layer that runs phone, text, and PMS write-back for your team. Anything clinical, warm-transferred to your pharmacist.
Outbound patient calls automated
in early pilots
Average pharmacist handoff
warm-transfer with full context
More vaccine bookings recovered
vs. manual recall lists
Patient-specific clinical advice
always routed to a PharmD
Retail pharmacies sit on tens of thousands of vaccine-eligible patients who never get re-contacted. The techs that used to make those calls are stretched on the bench. Vaccine recall is the one workflow with a clear ROI, low clinical risk, and the cleanest handoff back to the PMS — so that's where Medora lands first.
Without Medora
With Medora
Pilot snapshot · single store · 30 days
Illustrative pilot figures, not chain-wide claims.
Dora isn't a chatbot bolted onto your site. Medora is the operating layer that runs the routine work — phone, text, fax, write-back — so the people in the white coats can do the work only they can do.
Layer 1
Phone, SMS, voicemail
Layer 2
Twilio · ConversationRelay
Layer 3
Voice · text · routing
Layer 4
PioneerRx · BestRx · McKesson
Layer 5
In the loop, by default
Dora runs the routine. Anything clinical gets a live warm-handoff to a PharmD on your team — never voicemail, never a scripted bot.
Medora plugs into the workflow you already run. Your pharmacist time goes back to the counter, where it belongs.
Medora pulls eligibles from your PMS. Dora dials, identifies herself as your pharmacy AI technician, and reads the script you approved.
Vaccine slot, location, time. Dora checks your availability, confirms with the patient, and Medora writes the booking back to your PMS — booking, decline, deferred, all of it.
A real question — drug interactions, side effects, dosing? Dora stays on the line until a pharmacist picks up. No voicemail tag.
Most pharmacy systems don't have a clean API — they have a database, a screen-scraping path, and a fax line. Medora does the boring integration work so Dora can pull eligibles, push notes, and book into your existing scheduling without anyone changing their workflow.
Pharmacy management systems
Adjacent rails
Surescripts
e-prescribing
FHIR
clinical data
Twilio
telephony
Redox
EHR bridge
Dora runs the calls; Medora wires them to your PMS, your team, and your reports. No phone tree, no voicemail tag, no new login.
Drop a patient queue or wire it to your PMS. Dora dials, identifies herself as your AI pharmacy technician, and reads the script you approved.
Slot, location, time. Dora checks your availability, confirms with the patient, and writes the booking back to your system.
Clinical question? Dora stays on the line until a real pharmacist picks up. No silent hand-offs, no voicemail tag.
Every call ends with a structured outcome — booked, declined, callback, transferred. Roll up by day, vaccine, or pharmacist.
Medora didn't come from a deck. It came from one community pharmacy that ran a flu drive and lost two days to voicemails. Dora is the technician we wished we had — and the operating layer behind her is the system we wished we'd had with her.
Dora holds steady fielding around half our outbound vaccine queue. Patients pick up because it sounds like a normal call from the pharmacy, and the moment a clinical question shows up, we're on the line. Our team is back at the counter, not on hold.
Dora is the voice you hear, but Medora is the operating layer behind her — phone, SMS, fax, PMS write-back, and pharmacist routing as one system. Voice is the most visible surface, not the product.
Dora runs on ElevenLabs voice synthesis. Most patients don’t notice they’re talking to an AI until Dora transfers them to a pharmacist — and even then, they don’t mind, because the call got somewhere.
Medora is built around PHI minimization. Calls are encrypted in transit, transcripts are stored only as long as you choose, and audit-grade logs show exactly who saw what. We have a BAA in place and patient data stays inside your tenancy.
Dora never gives clinical advice. The moment a clinical question shows up — drug interactions, side effects, dosing — Dora stays on the line and warm-transfers to a pharmacist on your team. No silent hand-offs, no lost callers.
We meet your PMS where it is — PMS export, FHIR, or direct DB read. We write outcomes back to the patient record: booking, decline, deferred, escalated. Common stacks (PioneerRx, BestRx, McKesson EnterpriseRx, Liberty, Rx30, Computer-Rx) are supported; talk to us about anything else.
Yes. The Medora dashboard ships with an editable agent prompt with version history and a pharmacist sign-off step. You’re the PIC; Dora follows your script.
We’re running a private beta with a handful of community pharmacies. Reach out and we’ll figure out a pilot that makes sense for your shop.
Get a 15-minute walkthrough of Medora on your patient queue — Dora running calls, your team running clinical. Pilot access is free during private beta.